Help Desk and Service Desk software for windows, web and mobile interfaces for ITIL® best practice based technical support solution to improve service delivery.
Service Desk and Help Desk Software
The Richmond helpdesk software is a cost-effective Help desk software solution that is compatible with industry and government standards for IT Service Management, including ISO 15000, ISO 20000 and ITIL®.
So whatever your requirements from simple call logging on a helpdesk system through to sophisticated service desk software we have the solution for all your IT support software needs.
Richmond SupportDesk is a powerful IT helpdesk software solution that is configurable for IT Service Management and Customer Service Management to raise customer support levels.
Richmond SupportDesk support software provides web based helpdesk service support for computer support. The software covers the following ITIL® processes for Incident Management, Problem Management, Configuration Management, Change Management and Service Level Management.
Richmond SupportDesk IT helpdesk can be rapidly deployed by integrating into your existing infrastructure using Microsoft active directory enabling links to your existing users and computers.
Comprehensive notifications and visible performance indicators ensure service desk staff are well equipped to meet service level expectations. Multiple configurable Service Level Agreements (SLAs) consisting of pre-defined target response and resolution times are provided for issue management and IT tracking of support requests.
Richmond SupportDesk provides extensive reporting and metrics to analyse performance against service levels and report on activity status.
In addition to providing help desk support solution Richmond Systems supply the Richmond PC Inventory system which allows the automatic scanning and collection of hardware and software information for PCs connected directly to your network.
For further information on the service desk issue tracking software, customer support software and web based help desk functionality to provide the IT department with full visibility of the support environment while streamlining the operation, increasing efficiency and raising customer service levels please visit www.richmondsupportdesk.com.
ICT help desk and Classroom Management solutions
Richmond Systems education software solutions enable schools, colleges and universities to secure, manage and support their ICT networks. Advanced teaching tools specifically designed for teachers, students and parents allow safe and effective instruction and communication across fixed and virtual networks. Click here to learn more
Asset Management Software
Richmond AssetDesk is a fully functional fixed asset management solution that tracks the location and value of organisational assets. Richmond AssetDesk maintains an audit trail of moves, additions, deletions and changes (MADC) to provide comprehensive information for compliance reporting and general asset management duties. Click here to learn more
Network and Security Solutions
Richmond Systems network and security solutions provide automated and highly accurate intelligence about the state of the IT population, including hardware and software inventory, security event management, removable device management and endpoint security. Click here to learn more
Remote Control Software
Richmond Systems remote control software solutions are fast and completely secure allowing IT support professionals and network administrators to visualise and provide 24x7 remote management of computers and networked devices, as well as proactive maintenance of software and hardware inventory. Click here to learn more
View the Richmond Systems Privacy Policy
Product Links
VAT Registered No. GB521 6220 90 Registered in England No. 2313585 Registered Office: 9 St George's Yard, Castle Street, Farnham, Surrey GU9 7LW
