Consultancy Overview

Implementation and Configuration

Richmond SupportDesk can be implemented and configured with little disruption to the day to day activities of the service desk. The server configuration requires no downtime, and can be installed and tested by a Richmond Systems Technical Consultant during the implementation phase. Configuration of the system is simple, and completed using the Richmond SupportDesk Setup Console.

For large or complex system setup, a member of the Project Management Team at Richmond Systems can help you plan the configuration to ensure every aspect of the system is implemented correctly.

We offer a range of services including:

• System Design
• Pilot Implementation
• Core Implementation
• Extended Implementation
• Advanced ITIL Configuration and Health Check
• Richmond SupportDesk Training

• Basic Richmond SupportDesk Self Service Design and Integration
• Advanced Richmond SupportDesk Self Service Portal Design and integration
• Richmond SupportDesk Active Directory Integration
• Richmond SupportDesk Email Service Setup
• Richmond SupportDesk Data Integration and Import Set Up