360 Degree Customer Service Reporting
Accurate analysis of service desk performance and customer satisfaction levels against targets requires reliable and easily-configurable reporting. As well as highlighting additional areas where service improvements can be made, reporting helps organisations show their Customers how they are performing and can be a useful sales tool in securing repeat contracts or indeed new ones.
Richmond SupportDesk service desk software provides comprehensive reporting and metrics to analyse customer service issues, response and resolutions rates, customer satisfaction and a wide range of other Key Performance Indicators (KPI's).
A freely distributable Management Console provides a live, graphical view of the support environment and gives Service Desk Managers and other stakeholders full visibility of support operations with instant access to support status and performance. Report templates provide rapid access to more than 60 common management information reports, and ad-hoc reports can be built by customising templates or using specific criteria.
