TERM

DEFINITION

Quality

The ability of a product, Service, or Process to provide the intended value. For example, a hardware Component can be considered to be of high quality if it performs as expected and delivers the required Reliability. Process Quality also requires an ability to monitor Effectiveness and Efficiency, and to improve them if necessary. See Quality Management System.

Quality Assurance (QA)

The Process responsible for gaining Assurance that the Quality of a product, Service or Process will provide its intended Value.

Quality Management System (QMS)

The set of Processes responsible for ensuring that all work carried out by an Organisation is of a suitable Quality to reliably meet Business Objectives or Service Levels. See ISO 9000.