Richmond SupportDesk Helpdesk Software Overview
Interfaces
Richmond SupportDesk provides Windows™, Web, and Mobile Client interfaces.
Richmond SupportDesk provides Windows™, Web, and Mobile Client interfaces.
Integration
Integrate software using Richmond SupportDesk's External Database Integration (XDI).
Integrate software using Richmond SupportDesk's External Database Integration (XDI).
Capabilities
Key capabilities include the ITIL processes for incident, problem, change, configuration and service level management. Call logging and tracking via phone, e-mail and a self-service web portal with knowledge management.
Key capabilities include the ITIL processes for incident, problem, change, configuration and service level management. Call logging and tracking via phone, e-mail and a self-service web portal with knowledge management.
Reporting
Richmond SupportDesk helpdesk software provides service desk staff and management with a comprehensive range of reporting capabilities to help track vital KPI's.
Richmond SupportDesk helpdesk software provides service desk staff and management with a comprehensive range of reporting capabilities to help track vital KPI's.
IT Service Management (ITIL ®)
ITIL ® outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations.
ITIL ® outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations.
Customer Support (MSP)
Richmond SupportDesk helpdesk software is a robust service desk solution that is widely used by Managed Service Providers.
Richmond SupportDesk helpdesk software is a robust service desk solution that is widely used by Managed Service Providers.
Customer Service Solutions
Richmond SupportDesk is an easy to implement solution that enables organisations to deliver fast and effective service and support to their customers.
Richmond SupportDesk is an easy to implement solution that enables organisations to deliver fast and effective service and support to their customers.
