Self Service
By enabling your customers to self-serve, the demand on the service desk is reduced. Richmond SupportDesk enables users to not only query the knowledge base, but also log new incidents and track their existing ones via E-mail or the web.
Automatic notifications can be sent to users whenever an important change, such as the resolution of an incident occurs, ensuring that your customers are kept informed on the progress of their incident throughout its entire lifecycle.
This reduction on the workload of the service desk makes self service a vital part of any serious helpdesk function without reducing the quality of service your customers expect.
Click here for more information on the Richmond SupportDesk Self Service Portal >>>
