Richmond SupportDesk Mobile Benefits

Productivity Increases

By going mobile there are opportunities for increased productivity through IT support staff being able to look up their next job and go straight there minimising non-productive time between jobs.

Giving the support team state of the art tools and information raises the perception of the support service and frees up IT support staff. This enables them to spend more time with end users as they no longer need to physically visit the support department or access a web browser to retrieve or update incident or activity information.

With increases in productivity, actual service levels will improve providing a measured enhancement to service quality. If high priority incidents arise, the ability to redirect staff ensures the highest priority incidents are addressed first to meet customer expectations and SLA performance. This is in addition to support staff being able to schedule routine jobs planned in advance.

The demand for secure and robust anytime and anywhere connectivity has led many companies to deploy Windows Mobile™ based solutions to enhance levels of Service Support.