Reporting
Richmond SupportDesk provides service desk staff with a comprehensive range of reporting capabilities to help track vital key performance indicators. Reports can be generated on an ad-hoc basis or customised to show results based on specific criteria.
Powerful Management Reporting
The Richmond SupportDesk Management Console is designed specifically for service desk managers and provides a real-time, graphical view of the support environment. Key performance Indicators with drill-down to incident level ensure that managers have their finger on the pulse of their support operation at all times.
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