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Richmond SupportDesk

Richmond SupportDesk

• Flexibility of Richmond SupportDesk
• New Key Features of Richmond SupportDesk

Richmond SupportDesk Features

• Capabilities
  • Incident Management
  • Call Logging and Tracking Via Email
  • Problem Management
  • Change Management
  • Service Level Management
  • Knowledge Management
  • Customer Satisfaction Survey
    • How It Works
  • Inventory Management
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• Interfaces
  • Richmond SupportDesk Mobile
    • Features
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    • System Requirements
  • Windows Client Interface
    • Windows Client Summary
  • Self Service Portal
    • Introduction
    • Features
    • System Requirements
    • Datasheet
  • Service Desk Staff Web Interface
• Reporting
• Integration

Solutions

• IT Service Management (ITIL ®)
  • ITIL ® for Richmond SupportDesk
  • Configuration Management
  • Incident Management
  • Problem Management
  • Change Management
  • Service Level Management
  • ITIL ® for Small to Medium Enterprises
  • ITIL ® Checklist
    

Industry Focus

• Automotive
• Councils
• Education
• Housing Associations
• Customer Service Solutions
  • Integrated and Consolidated Customer Views
  • Multi-Channel Access
  • Web-Based Self Service and Self Help
  • Comprehensive Customer Notification
  • Service Level Management
  • Customer Satisfaction Measurement
  • 360 Degree Customer Service Reporting
    
    
• Customer Support (MSP)
  • Multi-Client Technology
  • Measured Customer Satisfaction

Literature

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• Success Stories
  • Cornwall County Council
  • Fiat
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  • Specialist Schools Trust
  • Swale Borough Council
  • Thames Valley Housing
  • The Telemarketing Company
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• Consultancy
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Glossary of terms

• ITIL ® Glossary of Terms, Definitions and Acronyms

Other Content

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Other Products

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