Education Solutions

Richmond Systems have been supplying the education market since 1998 and our customers include; Schools' IMS Team in Cornwall County Council, Fullbrook School, Twyford, Specialist Schools and Academies Trust.

With increased dependency on technology for teaching and administration, ICT has been elevated to the top of the agenda for many Educational establishments.

Increasingly dependent on IT to deliver lessons and meet goals for results and efficiency, ICT is a strategic issue that is really making a difference to how students learn. However, due to the ever expanding and increasingly critical list, the required technical knowledge and procedures to successfully support ICT is constantly evolving.

Effective management of equipment is critical to the success of educational establishments. The traditional approach was to use home grown support systems using databases and spreadsheets. However, to effectively manage and develop large and complex ICT infrastructures requires purpose built solutions.

With help desk software, IT helpdesk staff can track issues rather than just react, identifying underlying causes of technical issues and help to prevent their recurrence. This improves the confidence in IT and encourages more staff and pupils to benefit from it.

Educational establishment are being encouraged to adopt the BECTA best practice Framework for ICT Technical Support (FITS) for improving processes for ICT helpdesk management and support.

Richmond SupportDesk enables ICT helpdesk staff to provide an efficient, structured and measurable approach to ICT service and support, based on FITS and IT Infrastructure Library (ITIL) processes.

To visit the dedicated Education site for Richmond SupportDesk please click here.