Richmond SupportDesk Success Stories
This is a selection of recent case studies highlighting how our customers have gained business advantage by utilising Richmond SupportDesk to raise their level of IT service management and improve business efficiency. To discuss other customer examples and hear how Richmond SupportDesk has been used within your industry please contact us.
Regents College
The Regent’s College technical team gets an education in enterprise-grade IT.
Click here to view the case study >>>
Cornwall County Council
Cornwall County Council gives IT top marks - Read how Richmond SupportDesk is being used to support 280 local schools. Click here to view the case study
Swale Borough Council
Swale Borough Council selects Richmond SupportDesk to bolster IT support. Click here to view the case study
Fiat Auto Financial Services
Fiat Auto Financial Services streamlines helpdesk and improves support for field-based users with Richmond SupportDesk. Click here to view the case study
Mitsubishi Motors
With over 900 IT users to support spread across two main locations and around 130 dealerships, the IT department at the Colt Car Company knows the importance of speed, efficiency and top performance. Click here to view the case study
Thames Valley Housing
Having evaluated a number of solutions, many were too expensive or didn’t provide the ease of use that was needed to reduce calls to the helpdesk. From their research, one solution stood out over all the others Richmond SupportDesk. Click here to view the case study
The Telemarketing Company
Answering around 300 support queries per month, The Telemarketing Company was looking for a way to improve efficiency in the support process and bring its procedures more in line with IT Infrastructure Library (ITIL) best practice. Click here to view the case study
Specialist Schools and Academies Trust
Helping the Specialist Schools and Academies Trust support seven regional offices as well as their Millbank Tower headquarters. Click here to view the case study
